If you are a current member, and need to update your account information, please call (570) 341-9811 and ask for Danielle. You may also call our Billing Department directly at (570) 483-8325 or email [email protected].
FAQs
I need to change my automatic draft credit card or checking/savings account. What do I need to do?
Any changes to your billing must be made at least 10 days prior to your scheduled payment date. For example, if your payment comes out on the 5th of every month, please make any possible changes by the 25th of the month before. We understand that some situations are outside of your control and we will do our best to accommodate you.
What happens if my payment declines?
If you’re monthly EFT payment declines, you will receive a letter from our processing company, Twin Oaks. You may make your payment using the instructions on the letter or come directly to the club and pay at the front desk. There will be a $10 return fee on any declined payment.
Please note: While Twin Oaks is a collection agency, they do not act as our collection agency. They are only our processing company.
Is there a fee for a returned payment?
Yes, if a scheduled payment declines, there is a $10 fee that will be added to your account. Similar to a “bounced check” fee, this is something that we are charged directly from our processing company.
My insurance company will reimburse me up to a certain amount. Can you help with that?
Yes, we are finding that more and more members are receiving reimbursements through their health insurance providers for having a gym membership. Contact your health insurance provider to see if you qualify and to find out what is required. We can supply anything you need as valid proof including payment receipts, check-in histories, and copies of your contract. If additional proof is required, please don’t hesitate to ask! We think this is a great program and encourage everyone to take full advantage of it.
How can I cancel my membership?
If you need to cancel your membership early, please download and complete this form and return to the club.
If you move more than 25 miles away from the club, you are able to terminate your membership earlier than the contracted expiration date. Proof of your new address must be submitted to the club along with written request of cancellation. Acceptable proof includes a rental lease, house deed, utility bill, utility turn-on request, college dorm confirmation, and/or military orders. All accepted cancellations take 30 days to process.
If you are canceling for medical reasons, the diagnosis must be a permanent disablement that does not allow use of one-third or more of the fitness center. Proof is required in the form of a letter from a medical doctor. All accepted cancellations take 30 days to process.
Proof of cancellation can be sent any of the following ways:
- Certified mail, return-receipt requested to: Uno Fitness, 3 West Olive Street, Suite 210, Scranton, PA 18508
- Faxed to 570-341-1436
- Email to [email protected]
- Hand delivered to the club
We HIGHLY recommend you follow up after sending proof to ensure your account request has been received.
Can I freeze my membership?
Annual memberships can be frozen anywhere from two weeks to three months at a time. If you make monthly payments on your membership, the payments will continue. At the end of your membership, there will be an extension equal to the duration of the freeze at which point no payments will be due. To freeze your membership, please email [email protected] or call the club directly.